Refund and Returns Policy

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Returns & Refunds Policy

Returns and refunds are processed only via WhatsApp: +91 78897 63244 or Email: booyenstore@gmail.com.

An unboxing video is mandatory for all return, refund, and exchange requests.

Return Policy

  • We offer a 24-hour return window from the date of delivery.
  • You must contact us within 24 hours to initiate a return.
  • After 24 hours, the return window will automatically close.
  • We do not issue cash refunds under any circumstances.

How to Initiate a Return

  1. Email us at booyenstore@gmail.com or WhatsApp us at +91 78897 63244.
  2. Contact us within 24 hours of receiving your order.
  3. Provide your Order ID along with the reason for the return.
  4. Submit a clear unboxing video as proof.

Refund Policy

  • Refunds are issued only as Store Credit.
  • Cash refunds are not available.
  • Store Credit has unlimited validity and can be used for future purchases.

Shipping Policy

  • Reverse pickup service is not available.
  • Customers must courier the product back at their own shipping cost.

Damaged or Missing Products

We follow a strict 3-layer quality check process before dispatch. If you receive a damaged product or if an item is missing from your order, please follow the steps below.

  • Report the issue within 24 hours of delivery.
  • A clear unboxing video is mandatory.
  • The video must clearly show the damaged or missing item.
  • Failure to provide the required proof will result in rejection of the request.

Important Notes

  • If multiple products were ordered, only the damaged item is eligible for return.
  • After receiving your request, we will provide the return shipping address.
  • You must courier the product back at your own expense.
  • Once the returned item is received and verified, Store Credit for the damaged product will be issued within 3 business days.

Unboxing Video Requirements

  • The video must be clear and recorded in good lighting.
  • Use close-up shots to clearly show the damaged, defective, or missing item.

Sale or Discounted Items

Products purchased during a sale or at a discounted price are not eligible for return or exchange unless they are damaged.

A valid unboxing video is mandatory for all damage claims.

Cancellation Policy

  • Orders cannot be cancelled once placed.
  • Please place orders carefully and avoid impulsive purchases.

Return & Exchange Policy

  • Return or exchange requests must be submitted within 24 hours of delivery.
  • Contact us via email or WhatsApp with your Order ID and reason for return.
  • Reverse pickup service is not available.
  • Customers are responsible for return shipping charges.

Conditions for Return or Exchange

  • The product must be unused, unworn, unwashed, and undamaged.
  • It must be returned with all original tags, packaging, invoice, courier receipt, and any accompanying documents.
  • The item must be packed securely to avoid damage during transit.
  • Damaged or soiled returned products will not be accepted.
  • Exchange requests will be processed only after inspection of the returned product.
  • Discounted items are not eligible for return or exchange unless they are defective and supported by a valid unboxing video.
  • Customized products cannot be returned or exchanged under any circumstances.

Size-Related Issues

  • Returns or exchanges are not accepted for size-related issues.
  • Please verify your size carefully before placing an order.
  • For size assistance, contact us via WhatsApp or call +91 78897 63244.

Note: Customized orders are non-returnable and non-exchangeable.

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